Shipping And Delivery
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. We strive to provide you with services of the highest level.
Verification
A confirmation email will be sent to you once the order is authorized and verified. Generally, all items will be sent into production 120 minutes after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Delivery & Shipping
Delivery Time= Processing Time + Shipping Time
All Jurielle items are made-to-order. For every piece in our collection, the estimated processing time is listed on the product page. Add the processing time to the shipping time for an estimate as to when you will receive your order.
Processing Time
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take 3-10 working days. The estimated processing time is listed on the product page. Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details and projected delivery date.
Shipping Fee
For United States Mainland customers:
USPS: cost FREE for orders over $69.9, otherwise $7.99 USD. Shipping Time 7-12 working days.
FEDEX: Cost $30 USD, Shipping Time 3-7 working days.
For Rest of the United States customers:
Standard Shipping: Cost $7.99 USD, FREE shipping on orders over $69.9. Shipping Time 20-30 working days.
For Canada customers:
Standard Shipping: Cost $7.99 USD, FREE shipping on orders over $69.9. Shipping Time 10-15 working days.
FEDEX: Cost $30 USD, Shipping Time 3-7 working days.
For France, Germany, Netherlands, Austria, Denmark, Poland, Sweden, Thailand, Bulgaria, Italy, Lithuania, Portugal, Spain, United Kingdom customers:
Standard Shipping: Cost $6.99 USD, FREE shipping on orders over $69.9. Shipping Time 6-12 working days.
FEDEX: Cost $28 USD, Shipping Time 5-8 working days.
For Australia customers:
Standard Shipping: Cost $6.99 USD, FREE shipping on orders over $69.9. Shipping Time 6-12 working days.
FEDEX: Cost $50 USD, Shipping Time 4-6 working days.
For New Zealand customers:
Standard Shipping: Cost $6.99 USD, FREE shipping on orders over $69.9. Shipping Time 6-12 working days.
FEDEX: Cost $30 USD, Shipping Time 4-6 working days.
For Indonesia, Japan, Malaysia, Singapore customers:
Standard Shipping: Cost $6.99 USD, FREE shipping on orders over $69.9. Shipping Time 10-20 working days.
FEDEX: Cost $25 USD, Shipping Time 3-5 working days.
For Andorra, Belgium, Luxembourg, Hungary, Ireland, Switzerland, Norway, Czechia, Romania, Croatia, Estonia, Latvia, Slovakia, Slovenia customers:
Standard Shipping: Cost $7.99 USD, FREE shipping on orders over $69.9. Shipping Time 7-12 working days.
FEDEX: Cost $28 USD, Shipping Time 5-8 working days.
For Middle East customers:
Standard Shipping: Cost $8.99 USD, FREE shipping on orders over $79.9. Shipping Time 10-15 working days.
Rest of World:
Standard Shipping: FREE shipping on orders over $110.00 otherwise $15.99 USD. Shipping Time 20-30 working days.
*Note
- Above shipping times are estimates quoted by our courier companies, so Jurielle cannot be liable or held responsible for any delays after dispatch. Delays do happen occasionally due to uncontrollable factors, but please be assured that Jurielle will do our best to limit any inconveniences that may arise.
- Please contact at us within 2 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
- All orders reported as "delivered" by shipping companies are considered delivered. Jurielle cannot be made liable of non-delivery in this case.
Tracking An Order
You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number. For more details, please view: Track my order
About customs tax
Taxes may apply for imported goods/services and is regulated by the country law. Jurielle is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.